Shipping & Return Policy
We offer $6.99 Flat Rate Priority Mail shipping in the lower 48 states on most orders. Some heavy, long or bulky products may have additional charges applied as part of the checkout process. However, you will have the opportunity to review the charges prior to completing the checkout process. In some rare cases, alternative shipping arrangements and/or charges may be required above what is charged at check out. In these rare cases you will be contacted by Sportsmen's Direct prior to shipping. If these proposed charges are not acceptable, you will be offered a refund.
We offer flat rate Canadian shipping of $19.99 for most orders. However, please note that packages weighing over 3 lbs may require additional shipping. If additional charges are required you will be contacted.
Products will be shipped from our facility within three business days of receiving your order. In the 48 contiguous states, USPS Priority Mail typically takes an additional 2 to 3 days to arrive. In Canada, USPS Parcel Post can take and additional 7 to 12 business days to arrive.
We understand that there may be exceptions to our customers' needs for shipping, especially in the case of tournaments or trip scheduling. In those cases, please contact us and we can discuss other options.
In-Store Pickup lets you buy items online and pick them up at our retail store. We offer this service for our customers who are within driving distance to our retail location and for those who may be traveling to the area on a trip.
If an item you ordered from Sportsmen's Direct Inc (SDI) does not meet your expectations, you can return it within 15 days of receiving it. The item must be unopened and unused. If you were sent an incorrect item or you received an item damaged during shipping, please contact us immediately.
We will give you return instructions and an RMA number. Contact must be made and confirmed via email before returning items to us to be eligible for any credit of any kind. Failure to do so will forfeit any credit for shipping charges and/or product. If you are returning an unopened, unused, resalable product, you are responsible for both the return shipping cost and the cost of shipping the exchanged products back to you. A 20% restocking fee will be charged for all returned items.
If you are returning an incorrect product or a product damaged in shipping, we will issue a credit to you for any applicable shipping charges. You are responsible to make every effort to ship the product back safely, guarding against damage or breakage. If you are returning a product and do not want a replacement, your credit card will be credited once the item is received and restocked into our inventories. No restocking fees. Credits will be processed in timely manner once the return is received.
**Many manufacturers offer warranties on their products, which give the customer the right to purchase products that are free from defect. If you purchased a product that fails during normal use, we strongly urge you to take advantage of these warranties. Many manufacturers will not allow us to accept returned product on their behalf. As a part of our terms of business with these manufacturers, they require that customers file all warranty claims directly with them.If you have questions on the respective companies warranty please visit there website or give them a call. If you are in need of assits in locating them online or a customer service number feel free to give us a call and we will assit you in doing so.